Privacy Policy

1. Who We Are

Orange Estates Solutions Ltd ("OES", "we", "us") is a property management company registered in England and Wales. Our registered office is at Temple Chambers, 3-7 Temple Avenue, London, EC4Y 0DT. We are registered with the Information Commissioner's Office (ICO) under the Data Protection Act 2018.

2. What Data We Collect

We collect the following categories of personal data:

• Identity data: name, date of birth, government-issued ID
• Contact data: email address, phone number, postal address
• Financial data: bank details, rent payment history, credit check results
• Property data: details of properties you own, rent, or invest in
• Usage data: how you use our website and portals (via cookies)
• Communication data: messages sent through our portals and contact forms

3. How We Use Your Data

We use your data to: provide property management services; process rent payments; carry out legal compliance checks (Right to Rent, credit referencing); send you service-related communications; and improve our website and portals. We do not sell your data to third parties.

4. Cookies

Our website uses cookies to improve your experience. We use essential cookies (required for the site to function, e.g. keeping you logged in) and analytics cookies (to understand how visitors use our site). You can decline non-essential cookies using the banner shown on your first visit. Essential cookies cannot be disabled as they are necessary for the portal to work.

5. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Tenancy records are kept for a minimum of 6 years. Financial records are kept for 7 years in accordance with HMRC requirements.

6. Your Rights

Under UK GDPR you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to processing; and data portability. To exercise any of these rights, contact us at management@orange-es.co.uk. We will respond within 30 days.

7. Contact

For privacy enquiries: management@orange-es.co.uk · +44 7342 484242 · Temple Chambers, 3-7 Temple Avenue, London EC4Y 0DT. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.